It might be nice to set up an "answer board" so that customer can asked question and answer by a Library staff, or other customer can add their bits of comments on it. e.g. if someone want to know things about gardening or traveling information - library staff supplied from the books etc, then another customer might have actually be an expert in that topic area, so they can supply extra comments on the topic area.
Customer might also post opinion and comments about certain item held inside the library, and another customer or a library staff might answer and indicate that if they like a certain item, they might like to read another similar item.
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